Privacy Policy | Bedford Rx

Last Updated: 7/1/2025

At Bedford Wellness Pharmacy, we value the privacy and confidentiality of our customers. This Privacy Policy outlines how we collect, use, protect, and disclose personal information when you interact with our website and SMS communications. By using our website and subscribing to SMS notifications, you consent to the practices outlined in this policy.

1. Information We Collect

We collect personal information to provide you with prescription refills, appointment scheduling, and processing orders. The information we collect may include:

Personal Identifiable Information (PII): Name, phone number, email address, date of birth, and shipping address.
Health Information: Prescription details, medical history, and other health-related information when necessary for filling prescriptions or scheduling medical appointments.
SMS Consent: Your phone number for SMS notifications, including appointment reminders, order status updates, and other pharmacy-related communications.

2. How We Collect Your Information

We collect your information in the following ways:

Web Forms: When you fill out forms on our website for prescription refills, appointment scheduling, and placing orders.
SMS Opt-In: When you provide your phone number to receive SMS notifications or appointment reminders. No mobile opt-in or text message consent will be shared with third parties or affiliates
Emails: When you engage with us via email for order updates or appointment confirmations.

3. Use of Information

We use the information we collect to:

Process Orders and Prescription Refills: To fulfill prescription and order requests, verify insurance, and ensure correct delivery.
Schedule Appointments: To schedule, confirm, and remind you of appointments.
Communicate with You: To send order status updates, appointment reminders, and other necessary communications via email and SMS.
Compliance: To ensure compliance with healthcare laws, including HIPAA, for the protection of sensitive health information.

4. SMS Notifications and Compliance

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Bedford Wellness Pharmacy regarding Rx’s, orders, appointments, and other pharmacy-related communications. Your mobile opt-in or text message consent will not be shared with third parties or affiliates. Messaging frequency may vary. Message & data rates may apply. By subscribing to SMS notifications, you agree to the following:

Opt-In: You consent to receive SMS messages, including appointment reminders, order updates, and other pharmacy-related notifications, such as holiday hours.
Opt-Out Instructions: You can opt-out of SMS notifications at any time by following the instructions provided in each message (e.g., replying “STOP” to unsubscribe).
TCPA Compliance: We comply with the Telephone Consumer Protection Act (TCPA) and other applicable SMS regulations. We obtain explicit consent before sending SMS messages, and we honor opt-out requests.

5. Third-Party Vendors and HIPAA Compliance

We use HIPAA-compliant, password-protected third-party vendors to collect, process, and store sensitive information. These vendors are contractually obligated to protect your data in accordance with HIPAA regulations.

6. Data Security

We take the security of your personal and health information seriously. We implement industry-standard security measures, including encryption and access controls, to protect your data from unauthorized access, disclosure, or alteration. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

7. Your Rights

You have the right to:

Access: Request a copy of the personal and health information we have on file for you.
Correct: Request corrections to your personal or health information if it is inaccurate.
Delete: Request the deletion of your personal and health information, subject to applicable laws and regulations.

To exercise these rights, please contact us using the contact information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Bedford Wellness Pharmacy

7473 Secor Rd, Unit C

Lambertville, MI 48144

info@BedfordRx.com

(734) 856-9123

(734) 854-1907 fax

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